Is F Talens IndoMarmer trustworthy? Reviews and trustmark

Petra Christine Seifert-Ulrich

12/7/2022

Unfortunately, the new marble toilet brush holder was delivered damaged because it was poorly packaged. Marble is indeed a delicate material. This could have been prevented in advance. The replacement delivery resulted in unnecessary resource consumption, which is not in line with environmental protection. I was allowed to keep the damaged toilet brush holder. They could have considered a price reduction for the damaged delivery, as this would have made the replacement unnecessary.

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Aylin Ceylan
12/13/2022
I am thrilled with the fast delivery 📦 and excellent customer service 👍🏼.
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Michael
12/9/2022
Excellent service
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Francois Gray
12/9/2022
Fast delivery of a quality product at very competitive terms.
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Helga Wallner
12/7/2022
Fast delivery, great quality.
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Petra Christine Seifert-Ulrich
12/7/2022
Unfortunately, the new marble toilet brush holder was delivered damaged because it was poorly packaged. Marble is indeed a delicate material. This could have been prevented in advance. The replacement delivery resulted in unnecessary resource consumption, which is not in line with environmental protection. I was allowed to keep the damaged toilet brush holder. They could have considered a price reduction for the damaged delivery, as this would have made the replacement unnecessary.
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Response by F Talens IndoMarmer
Dear Ms. Seifert-Ulrich, First of all, we would like to thank you for your review. Your feedback is always very important to other customers. You mentioned that you would have appreciated a discount on the toilet brush holder. If you had offered this yourself, we would have done so, but it would be inappropriate for us to offer you a discount on a product that is missing a whole piece. Regarding the environmental damage caused by a double shipment, it is true that a double environmental impact has been assessed for your package. However, I will explain why this was much less harmful to the environment. Transport damage cannot always be prevented, and as we saw in the photos, it arrived damaged because the entire box was dented and damaged. This happens in 1 out of 100 packages, and if we wanted to prevent this, we would have needed almost 1.5 times as much packaging material. A larger box, more Styrofoam, more foam peanuts. Since only about 1 in 100 arrives damaged, it is significantly more harmful to the environment. In this case, packaging material for 150 packages would be needed to ship 100 packages. Now we only need packaging material for 101 packages to ship 100 packages (which arrive in good condition to the customer). In your case, therefore, there was environmental damage twice, but overall, a lot of environmental damage is actually saved. There is even a European law in preparation that ensures that shipping must be done with minimal use of packaging material. Best regards, Team IndoMarmer
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Fay Do
12/1/2022
Fast delivery and the product was very carefully packaged!
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