Regular monitoringThomas
The delivered goods were not as shown in the photos and description. The item, a soap dish, had three holes in the middle that were not mentioned in the description or shown in the photos. On the phone, Mr. Talens (the owner) explained to me that this is due to different batches and that he cannot be held responsible; he claimed the delivered goods were correct. Now I am supposed to pay the return shipping costs for goods that do not match the description and images. However, he mentioned wanting to change the description for the future. In my opinion, it is unacceptable that I have to bear these costs.
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