Jorgen van de Burgt
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Clear website, nice assortment, good price/quality ratio.
Extremely quick response to the order. It was ready for shipment within half an hour and therefore also beautifully arrived the next day.
I noticed a noise on my DAC that I hadn't experienced with others. After submitting a ticket, I had to email multiple times to request a return form. After more than a week and additional inquiries, I finally received this simple form. Within a few days, my product arrived, but after 4 weeks, I still hadn't heard anything. Only after emailing repeatedly did I receive a response, and they tested it after 6 weeks. This took way too long, so in the meantime, I had already purchased another DAC elsewhere and now just want my money back. After 7 weeks, I received my money back through the disputes committee.