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Jeffrey De Gans

6/2/2023

I ordered a DAC, which was listed as in stock on the webshop. A few days later, I received a confirmation and even a tracking number/shipping receipt. Five minutes later, out of nowhere, I got an email saying that the order was canceled without any information or explanation. I sent an email asking what was going on. It turned out it was not in stock, which can happen, but they should inform me instead of just canceling the order and not updating the site. I received an offer that perhaps another DAC would also be a good alternative, but the gentleman didn't even know if that one was in stock either. Strange proceedings... The out-of-stock DAC is still listed as in stock on the site. Unfortunately, communication and clarity are not their strong points. Am I going to order anything here again? I'm afraid not...

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Jetty Vonk
6/4/2023
Good service. The agreements made were honored.
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René
6/3/2023
I placed an order and the next day it was delivered neatly to my home by the carrier of my choice. Hifistudio79 was very quick with packaging and shipping. Highly recommended!
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Martin Štulrajter
6/3/2023
Please provide the review you would like me to translate into English.
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robin hummel
6/2/2023
Good and fast delivery, good price quality.
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Jeffrey De Gans
6/2/2023
I ordered a DAC, which was listed as in stock on the webshop. A few days later, I received a confirmation and even a tracking number/shipping receipt. Five minutes later, out of nowhere, I got an email saying that the order was canceled without any information or explanation. I sent an email asking what was going on. It turned out it was not in stock, which can happen, but they should inform me instead of just canceling the order and not updating the site. I received an offer that perhaps another DAC would also be a good alternative, but the gentleman didn't even know if that one was in stock either. Strange proceedings... The out-of-stock DAC is still listed as in stock on the site. Unfortunately, communication and clarity are not their strong points. Am I going to order anything here again? I'm afraid not...
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Response by Hifistudio79 - klanten reviews...
Dear Jeffrey, I would like to respond. The DAC in question is sold out; it is a very old model that is no longer available. Because it was an old model, it was still listed in our system under an old stock setting, which has now been adjusted. Since you had selected a DAC for a very low price, I mentioned whether we might still have another model DAC available, which already had a successor, but I wasn't sure because there is a successor. So, that's not strange. You mentioned that communication is not our strongest point, but I would like to reflect on that. We immediately refunded your money, and you received a confirmation of that right away (you didn't have to complain about getting your money back; it was refunded immediately, which is service-oriented, and we also tried to think of a solution for you). A few minutes later, you sent an email, and I provided you with an explanation. After that, we didn't hear anything more from you, so communication is certainly difficult if you don't respond to emails. As you can see in our reviews, our communication and speed are quick, and the appreciation is high, but you need to respond as well. You received our email, so let's see how communication can proceed if there is email contact back and forth. Talk to you later! ;)
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A Berkhout
6/2/2023
Everything is fine, no problems encountered.
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