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Marcel

5/25/2020

Communicate more clearly about the product. I placed an order for a product that was in stock, and it was supposed to arrive the next day. After 5 days of hearing nothing, I reached out to them. It turns out it was not in stock at all because someone in the store just bought the last one. That can happen. But then I had to wait again for the expected new delivery of the product. I had to email them again because the product was still listed as in stock, but I wasn't receiving any confirmation. They came up with excuses about the website not working properly and that they couldn't make adjustments. That gave me a bad feeling. Then they became arrogant when I pointed out that they could communicate this better. I was told I wasn't the only one (apparently, they have more customers who are not receiving their products). Well, the email exchange got a bit out of hand, and their arrogance increased because, yes, they have a review score of 9.1. But don't be fooled; everyone can have a different experience. For me, this was a dead end, and I demanded my money back and immediately started a PayPal dispute; you never know! Update: I got my money back.

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Marcel
5/25/2020
Communicate more clearly about the product. I placed an order for a product that was in stock, and it was supposed to arrive the next day. After 5 days of hearing nothing, I reached out to them. It turns out it was not in stock at all because someone in the store just bought the last one. That can happen. But then I had to wait again for the expected new delivery of the product. I had to email them again because the product was still listed as in stock, but I wasn't receiving any confirmation. They came up with excuses about the website not working properly and that they couldn't make adjustments. That gave me a bad feeling. Then they became arrogant when I pointed out that they could communicate this better. I was told I wasn't the only one (apparently, they have more customers who are not receiving their products). Well, the email exchange got a bit out of hand, and their arrogance increased because, yes, they have a review score of 9.1. But don't be fooled; everyone can have a different experience. For me, this was a dead end, and I demanded my money back and immediately started a PayPal dispute; you never know! Update: I got my money back.
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Response by Hifistudio79 - klanten reviews...
Dear Marcel, I would like to respond to your review, which indicates that it does not align with what is stated on our website. The website did not mention that the product would be delivered the next day. First of all, we NEVER (and yes, I emphasize this in capital letters because it reflects your perception) advertise in this manner on our website. It states at most, order today before a certain time and it will be shipped today... We can never guarantee that it will also arrive at your home the next day, especially not during these Corona times. So what was mentioned? It stated "available after 3-5 working days," which means you can order, but the product will only be available after 3-5 working days. You ordered on the 18th, Ascension Day is not a working day, today is working day 4, which means this timeframe has not yet passed. We informed you that it has not yet been shipped because the delivery from China has not yet arrived, and you are not the only one waiting for this. What you interpret as "apparently they have more customers who are not receiving their products"?! No, this product can be ordered with a longer delivery time because customers like to order in advance to avoid missing out. We have responded quickly to your emails each time. Please note, we are still within the promised timeframe. Since this afternoon, the message "not available" has appeared for the black model, while the silver one is still available. You ordered a black one, so for the sake of discussion, it is important that you do not confuse these colors, as availability is not the same. You sent a screenshot of a silver version as proof, but you ordered a black one!! Then you message us about a Marktplaats advertisement and claim that it shows there is stock available?! Stock is not tracked or mentioned on MP, and if an advertisement is automatically renewed, it does not mean that if there is a new advertisement, there is immediately available stock. This has never been stated by us as such, but rather filled in by you. You note "you never know." We offer PayPal because we have nothing to hide and always take the customer seriously, knowing that the customer can file a dispute with PayPal at any time, and thus we do not have control over the money as it is held by PayPal. I cannot unfortunately follow your comment "you never know." We will never withhold money, although I fear you may think otherwise. It is very unfortunate to read. I am unfortunately aware, after years in the business, that sometimes, despite our best efforts, you never come to an agreement with a customer. Fortunately, apart from a few unpleasant experiences like this one, we have managed to maintain a 9.3 rating (not a 9.1 as you indicate) because we care about our customers and, as many of our customers often hear, even if someone spends 20 euros, we still take the time to provide them with old-fashioned information instead of just pushing boxes. A number alone means nothing, but all the positive feedback from customers does... that says so much more, and that is why everyone should be able to read your response, as it may say even more... sometimes this is how it goes, we are certainly not infallible but can never fulfill an expectation that you create yourself and that does not match what we offer on the website. If you do not read the website and delivery times correctly or confuse silver and black, then our promise and your expectation will never align. Ultimately, you express your dissatisfaction while the delivery timeframe "available after 3-5 working days" has not yet passed. It is very unfortunate that you had such an experience, but I cannot turn things around until it is suitable for you, except for your right to a refund, and it seems more appropriate that we still want to fulfill this order. Kind regards, Hifistudio79
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Michel Kruizenga
5/25/2020
Good prices and good delivery.
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Paul
5/25/2020
Accessible and flexible
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Andre Veltrop
5/23/2020
They respond quickly and very friendly, and they also provide quick and polite answers to questions.
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Rob van der Zaan
5/20/2020
Nice audio components at a very good price.
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Hendry Gerritsen
5/20/2020
Favorable prices, fast delivery.
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