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Reimund Seemeier Germany

2/16/2016

I ordered a Nagaoko MM Pickup that was offered at a very good price on the Hifistudio 79 webshop and paid with PayPal. However, Hifistudio 79 only sent me a stylus, not the complete system. After several emails, Hifistudio 79 informed me that the good price was due to THEIR mistake. Communication was very slow. I do not recommend this shop.

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Hans
2/17/2016
Great service and clear communication. I received really good advice when choosing a turntable and phono preamp. The processing and delivery went smoothly. My second order also went smoothly.
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Reimund Seemeier Germany
2/16/2016
I ordered a Nagaoko MM Pickup that was offered at a very good price on the Hifistudio 79 webshop and paid with PayPal. However, Hifistudio 79 only sent me a stylus, not the complete system. After several emails, Hifistudio 79 informed me that the good price was due to THEIR mistake. Communication was very slow. I do not recommend this shop.
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Response by Hifistudio79 - klanten reviews...
Dear Sir, First of all, your refund was already sent days ago and was transferred from our account last week. In the EU, the transfer is already in your bank account. We have proof of the refund, so this is absolutely not true! However, when you order through PayPal and make a claim, we can only refund the total amount of the order and not more than that. We offered you a choice regarding how to reimburse the shipping costs you incurred. You paid through PayPal, and we refunded you via bank transfer for your service. It was an error in pricing, but with more than 60% off the normal price, it can sometimes be too good to be true, and it's always better to double-check. This was our mistake, but no one is flawless. We provided a full refund and reimbursed your shipping costs, so in this way, we believe we offered good customer service in what we could do afterward. Mistakes can always happen, but claiming that you are still waiting for a refund is not true.
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How would you rate Hifistudio79 - klanten reviews...?
J. Rood
2/12/2016
Good service and fast delivery.
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T. Niehof
2/12/2016
Very fast delivery, even though the shipping time for the delivered product was stated as 1 to 2 weeks.
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HaBo
2/7/2016
Quick response, great service, delivered quickly after ordering.
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Hans Groeneveld
1/20/2016
Nice and smooth delivery.
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