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Maxim

1/29/2024

I returned my package as required and never received my money back. After months of back-and-forth messaging, the company is not reachable by phone, and they kept claiming that they had not received the package back. I have proof of the return shipment and evidence from DHL that the package was delivered back. I am not the only person who has not received their money back; it is a real shame. If you are not sure about the product you purchased, buy it somewhere else; you will never see your money again. Just look on Street View; it's not that difficult for the courier to deliver a package back there.

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J. de Goederen
2/2/2024
Great selection, user-friendly website, and fast delivery.
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Hosman
1/31/2024
Fast delivery and I was kept well informed about the status of the order. The order was also well packaged.
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RuuRd van der Noord
1/30/2024
Expert advice, fantastic DAC, fast delivery, great price.
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Les
1/30/2024
Super brushes
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René
1/29/2024
Fast delivery and well packaged. Perfect then.
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Maxim
1/29/2024
I returned my package as required and never received my money back. After months of back-and-forth messaging, the company is not reachable by phone, and they kept claiming that they had not received the package back. I have proof of the return shipment and evidence from DHL that the package was delivered back. I am not the only person who has not received their money back; it is a real shame. If you are not sure about the product you purchased, buy it somewhere else; you will never see your money again. Just look on Street View; it's not that difficult for the courier to deliver a package back there.
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Response by Hifistudio79 - klanten reviews...
Dear, I need to provide some clarification here since you are telling only half the truth. First of all, we do not have a phone number but a chat function and email, so it is correct that we are not reachable by phone, but that was already known. Furthermore, you provided a signature and proof of delivery that shows this is neither our signature nor the name of any of our employees. It is then up to you, the sender of the shipment, to initiate an investigation (the sender is indeed the only one who can start this investigation). We have indicated that we are willing to cooperate fully, sign a declaration of non-receipt, etc. Signing such a declaration is legally punishable if we had indeed received the package, but that aside. After that, you only made accusations, saying "but the tracking indicates that it has been delivered." As we have indicated, that does not say much. It also happens to us that packages are delivered to neighbors, but it still states that it has been delivered to the recipient's address. The recipient brings this to our attention, we ask for a signature and the name of the recipient, and often it turns out that this is one of the known neighbors and the package is found. If it is not found, the carrier is responsible because we pay for delivery to the recipient and not elsewhere. We have also experienced fraud, where a package was noted by the driver as delivered with a forged signature, and this unique product suddenly appeared on a marketplace. We went along with the carrier, and lo and behold, that was the driver, and he was dismissed on the spot. However, you probably did not insure the shipment and therefore could not file a claim; on the other hand, you would have been reimbursed because it was not received by us. Kind regards, Hifistudio79
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