Erwin van Diepen
Excellent Services every time I order
Made a purchase to my son in another country and he got a bad batch. You promised a refund but still nothing yet and this was in april... No more stalling, pls!
I'm from the UK and buy from this store regularly. Never had any issues with customs or the product before hand this incident. Prior to the incident im about to talk about customer service was great. I am a returning customer, I brought 5 b+ cubensis shrooms as they always yield amazing for me without fail. On this occasion all 5 were somewhat infected, they had red dots on the soil and they came out rotten. I refused to believe it was my fault as they were monitored and in the same condition as my previous purchases. I asked customer service if I could get a refund. Not only were they super rude and unprofessional. At one point they started ignoring me. Would blame me and act like I'm a total inconvenience. I got a refund which I am yet to see. Guys name was frans.
Snel, goed en betrouwbaar
I'd like to make people in the UK aware of the risks involved in buying from Next level or any store from NL. I purchased a few bags of truffles and obviously UK shipping fees cost more than the products. I understood that and read their disclaimer that sometimes parcels get intercepted at the border. My truffles never arrived to be because yes they were intercepted, but the extra part that I wasn't aware could happen was the police coming knocking on my door! This upset my whole family because the officers came round in the evening when everyone was getting ready for bed. I am now on record and the whole experience was super embarrassing and distressing for my family. UK customers be warned! This is not the way to go...try another route. I was treated like a real criminal by police and all for a few bags of truffles that never came! I lost my truffles, my money and now my dignity!
Jiri Beloch
I purchased two grow kits - Copelandia Hawaiian and Golden Teacher. The Copelandia Hawaiian grow kit contained different species (probably some cubes) and due to different growing requirements, it got infected. The Golden Teacher grew tiny green mold after 3 weeks despite me working in a clean environment and following the tutorial carefully. I removed the mold and after 4 weeks a first pin appeared, I don't expect fruitful harvesting though. The customer support was the worst experience I have ever had - no response for several days, no answering any of my questions, and no being able to advise any further steps, only blaming me for mistakes I haven't made. I don't recommend buying any grow kits from this seller.