Is Ecosave B.V. trustworthy? Reviews and trustmark

Veerle Mertens

8/20/2023

The order was delivered incorrectly by the transport company. I notified Ecosave, and initially, they only sent an email to their transport company. After that, they felt it was 'out of their hands.' They even suggested that I should call their carrier. Only after I 'demanded' that Ecosave take responsibility did they take action. The order did arrive promptly afterward.

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Johan Vanoverbeke
8/24/2023
Good service
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Veerle Mertens
8/20/2023
The order was delivered incorrectly by the transport company. I notified Ecosave, and initially, they only sent an email to their transport company. After that, they felt it was 'out of their hands.' They even suggested that I should call their carrier. Only after I 'demanded' that Ecosave take responsibility did they take action. The order did arrive promptly afterward.
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Response by Ecosave B.V.
Dear Ms. Mertens, We regret that your order was not delivered on the day indicated by the carrier. This was an international shipment, and the final delivery was not handled correctly by the local carrier in your province. Since you reported that your order had not arrived, we immediately took action to track your order internationally. We called and emailed the various carriers multiple times a day. We are very pleased that a few days later, the delivery was finally made. We hope you enjoy your special wooden dry toilet.
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How would you rate Ecosave B.V.?
Daniël Vandy
8/18/2023
Beautiful products, delivered quickly with additional advice and materials.
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Martin Siebbeles
8/17/2023
Everything was delivered perfectly.
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Guy Vanderlinden
7/30/2023
Fast delivery, always accurate!
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Leo Ceelen
7/27/2023
Beautiful products
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