Ecosave B.V.

Toilet delivered but did not contain what was supposed to be included according to the description, and since I also had a few small questions about it, I sent an email regarding that. After a week, I still hadn't received any response, so I emailed again. Now, almost another week has passed, and there is still no response to my complaint and questions, let alone a solution for the missing parts as described... Not very customer-friendly and certainly not service-oriented... Or am I mistaken?? ========================================== Addition to the first review ========================================== After the first review, my email was finally addressed correctly, and the problem was resolved. It's a pity that there wasn't earlier communication, as that would have alleviated frustration, but: "all's well that ends well."

Great information, super service.

Fast delivery and good advice.

We have a few points that could be improved: - The toilet is made of plastic, and the cut and drilled parts are 'frayed' (the burrs have not been properly sanded down). - Additionally, we ordered a toilet without ventilation, but upon delivery, it turned out that there was indeed ventilation included (resulting in an unused hole at the back of the toilet bowl). - There is also a seal with 2 flaps in the toilet seat that are supposed to open when someone sits on the toilet. However, this does not work because there are rubber pads of 0.5 cm thick under the toilet seat, preventing it from making 100% contact with the push button. All in all, a rather expensive purchase for a bucket in the shape of a toilet.

Good service but expensive shipping costs. Why are the shipping costs equal to the initial sale price?

Good service, fast delivery.