Is Que Rico van Miryam trustworthy? Reviews and trustmark

Carmen

6/18/2018

The jars of chili did not arrive sealed as they should be, and the chilies arrived thawed.

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Carmen
6/18/2018
The jars of chili did not arrive sealed as they should be, and the chilies arrived thawed.
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Response by Que Rico van Miryam
Hello Carmen, It's a pity that you are not satisfied with our service. We will do everything possible to resolve the issue and clarify things. Firstly, the jars from the Del Huerto brand never come with a seal. The jars come with a safety button lid. If the vacuum has been properly created, the button should not retract under pressure. Regarding the frozen peppers: The products were shipped on Wednesday with a kilo of dry ice at -78 degrees and arrived the next day. By the time the dry ice arrives, it will have sublimated, but normally, dry ice ensures that the products remain frozen for more than 24 hours. If that is not the case, we need to find out what happened because that should not occur. Was the insulating bag properly sealed? Just in case, did you take a photo of the products when you noticed they did not arrive frozen? If you do not wish to keep these products, please send us a message at info@que-rico.nl to initiate the return process. Sincerely, Jos www.que-rico.nl
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Floris de Vooys
6/8/2018
The entire order process went smoothly.
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How would you rate Que Rico van Miryam?
Evert Cammaert
6/4/2018
Correct and fast delivery.
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Richard Van Wijk
6/2/2018
Everything arrived in good condition.
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CLAUDIA ALMONTE
6/1/2018
Good products, neatly packaged, fast delivery.
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Blanca Gutschlag
5/26/2018
Everything is perfect. Thank you.
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