Is RetroNintendoKopen.nl betrouwbaar? Reviews en keurmerk

Funda Ertem

17-11-2017

i didnt get my order delivered, i did not get any confirmation that my order was sent, i did not receive any post follow number, when i tried to contact to customer service i got an answer 3 days later, which sarcastically asks whether i checked my postbox! This is the worst order i have ever had, 2 weeks i still do not have any products, no money back. In the end getting this email to give a point to my order??? Yes this is indeed the worst ever! 18.12.2017 = after writing this review i was finally contacted by a rude customer support, got my money back. Now i have got another email which says "Annoying that you have a negative experience with <name webstore>. I am from Stichting WebwinkelKeur, we manage the reviews of the members who are affiliated with us." and demand me to claim i have got my money back. Yes i did, review is editted...

Funda Ertem
17-11-2017
i didnt get my order delivered, i did not get any confirmation that my order was sent, i did not receive any post follow number, when i tried to contact to customer service i got an answer 3 days later, which sarcastically asks whether i checked my postbox! This is the worst order i have ever had, 2 weeks i still do not have any products, no money back. In the end getting this email to give a point to my order??? Yes this is indeed the worst ever! 18.12.2017 = after writing this review i was finally contacted by a rude customer support, got my money back. Now i have got another email which says "Annoying that you have a negative experience with <name webstore>. I am from Stichting WebwinkelKeur, we manage the reviews of the members who are affiliated with us." and demand me to claim i have got my money back. Yes i did, review is editted...
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Antwoord van RetroNintendoKopen.nl
Dear Funda, We are very sorry that you feel this way. We were never rude in any way (at least this was never our intention). The only thing we have asked you if you have checked your mailbox. We've had a lot of cases where the order was sitting in the mailbox, and the customer was unaware of the order being delivered by regular mail. That e-mail was actually sent before you ever posted a review (as you also mention in the review). In your case apparently something went wrong with the delivery. We did not act as quickly to your e-mail as we wanted. After regarding the package as lost by the postal company, we have issued a full refund. We are doing everything we can to assure the correct delivery of orders. In this case we did everything we could, because apart from giving you your money back there is nothing we can do. It's clear that there is a lot of frustration on your end, and we are sad to see that that is resulting in slander from your end. We are open to feedback, and thats one of the reasons why we are actively inviting customers to share their experience. Negative of positive, we are open to it. As long as it reflects the truth, and in your case unfortunately it's not what happened. Nevertheless, we wish you all the best. Kind Regards, Michel from RetroNintendoGroup
Nicholas De Mey
16-11-2017
Vlotte service en levering. Direct antwoord op eventuele vragen. Toppie!
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Jan Pieter Prins
16-11-2017
Op tijd geleverd, product in goede staat binnen gekomen.
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Patrick Pasma
15-11-2017
Goede snelle levering, 2 dagen. We kunnen tegenwoordig geen supersnelle levering verwachten met de overvolle post. Ik heb alleen mijn bedenkingen over metalen onderdelen zoals schroevendraaiers samen met onbeschermde plastic onderdelen te verzenden. Krassen zijn makkelijk gemaakt. Gelukkig waren de onderdelen in goede staat.
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Eliza Timersma
15-11-2017
Prima, snelle levering.
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Nicolas Van Geluwe
15-11-2017
Snelle levering, prima verpakt en in de staat zoals beloofd. Deze jongens doen wat ze beloven
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