Heinen Delfts Blauw

Great!

Good service

One of a kind delftware.

Fast delivery.

Absolutely amazing quality products at great prices, even though I bought their cheapest tulip vases. The packaging was excellent, great to prevent damage in the mail across the world. I wasn't happy that the parcel was stuck in France for a week, then sitting in Singapore for even more days, but it's a Covid world now, so no surprise there. (I'm only aware where it was stuck each time, because of the Fed-Ex updates.) In general, nobody in Australia had tulip vases, despite my asking for them (& I had ordered one from a Dutch company in Australia, but there was no actual stock on the day - ie an online stock error), hence my ordering directly from the Netherlands (ie from Heinen Delfts Blauw) for the first time, and was rapt! Again, excellent quality vases, and totally undamaged. My only complaint with HDB is with ordering on-line itself. I was ordering ahead of pay-day, and understandably, my order kept getting cleared when I didn't immediately fulfil my online order each day. When I finally did put through my order on pay-day, one particular vase's quantity kept doubling. I kept changing it back, and thought all was well. Then 2 of the same vases arrived. I was expecting 3 different vases in total, but got 4 (ie 2 of the same). It was disappointing, as I'd had my eye on a 4th different tulip vase, and would've bought that, instead, if I'd had enough money (and it turns out that I did have enough, had it not been for this computer glitch). I'm not too disappointed, as the 2nd vase fits as a nice pattern when on display. I realise that this is a computer glitch, and also my fault for not noticing it at the final stage, and on the email notification I received - I had visitors, so didn't read it closely - to try to intervene, to stop it, especially knowing that that one particular vase kept doubling up. Thus, I share the responsibility for this error. I definitely want that 4th vase, so considering my overall delight at the quality of the vases and sturdy packaging (best I've ever experienced with an online order), this error won't stop me from ordering from HDB again, and I'll look at what else I can afford to buy. I've not yet approached HDB about this error at all yet (life's been busy at my end), and so I've not reflected this computer glitch in my rating of HDB. I'm so impressed with the quality of the tulip vases I bought, and the sturdy packaging. I'll definitely be placing more orders with Heinen Delfts Blauw again.

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