Is Heinen Delfts Blauw trustworthy? Reviews and trustmark

Theo Kanters
12/11/2018
fast delivery, beautifully packaged
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Response by Heinen Delfts Blauw
Nice to hear, Theo! Enjoy your order!
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Debbie
12/10/2018
Holiday in Amsterdam in June and brought Christmas baubles travelled all around the world and I broke them when taking out of the boxes when putting up my Christmas tree. Ordered new baubles, excellent service.
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Response by Heinen Delfts Blauw
Thank you! We wish you happy Holidays!
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Heather
12/10/2018
Very fast delivery and excellently packed
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Response by Heinen Delfts Blauw
Thank you! We wish you happy Holidays :)
Doug Sulzer
12/10/2018
It’s been weeks and it still hasn’t arrived
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Response by Heinen Delfts Blauw
Dear Doug, I'm sorry but we don't really understand your feedback. Your package has been shipped on the 30th of november, one day after you ordered on our webshop. It takes at least 10 days for it to arrive in the US. Your telling it has been weeks, but it only has been 10 days ago (so just over a week) that you ordered. Your packages was just cleared at customs and we expect it to arrive very soon at the given address. My colleague also sent you an Email with the track&trace code, so you can keep following the package. Enjoy your goods when you receive them and we wish you happy Holidays!
Alan S.
12/9/2018
I ordered these products over a month ago and they still have not arrived. They were intended as Christmas gifts but now I wonder if they will arrive in time.
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Response by Heinen Delfts Blauw
Dear Alan, We don't really understand your feedback. You ordered on the 23rd of November, which is not over a month ago. We shipped the package on Monday the 26th of November, since you ordered after 3PM on the 23rd. Your package is beeing processed at customs right now, we expect it to arrive very soon at the given address. My colleague sent you a track&trace code so you can keep following the package. Please contact us by Email: info@heinendelftsblauw.nl if you didn't receive your package by the end of the week. We want to wish you happy Holidays!
Maria-Theresia
12/9/2018
Neatly packaged, excellent service, questions are answered immediately.
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Response by Heinen Delfts Blauw
Thank you! We wish you happy holidays.
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