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Maud van Zandwijk
4/19/2025
I had preordered a Funko at
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Response by PopsPortal
Dear Maud, We understand that it can be frustrating when a preorder is delivered later than expected. However, we would like to emphasize that throughout the entire process, we have consistently updated the expected delivery date (ETA) on the product page and in your account overview under the 'My Preorders' section. This information has always been current and accessible. We value transparency, but it is simply not feasible to notify hundreds of customers individually via email with every change—especially for products like Funko preorders, where release dates from the supplier are frequently adjusted. In your case, the expected delivery date was adjusted multiple times, but these changes have always been visible in your account and on the webshop. We are glad that you have received the item. We hope you are satisfied with it. If you have any questions about a preorder in the future, we recommend regularly checking 'My Preorders' for the most up-to-date information. Additionally, you can always contact us with any questions. Best regards, Dane PopsPortal
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Thijmen Spijkers
4/19/2025
It took 9 months before I received my order. During this time, I did not receive any responses to emails regarding questions related to the order.
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Response by PopsPortal
Dear Thijmen, We understand that it is frustrating when a preorder is delivered later than expected. However, we would like to emphasize that throughout the entire process, we have consistently updated the expected delivery date (ETA) on the product page and in your account overview under the section 'My preorders'. This information has always been current and accessible. Additionally, we want to stress that it is simply not true that we have not responded. On September 26, 2024, we replied to your message via email. This is also the only message we have received from you. We value transparency, but it is not feasible to individually notify hundreds of customers via email for every ETA change—especially for products like Funko preorders, where release dates are frequently shifted by the supplier. In your case, the expected delivery date has been adjusted multiple times, but these changes have always been visible in your account and on our webshop. We are glad that you have received the item. We hope you are satisfied with it. If you have any questions about a preorder in the future, we recommend regularly checking 'My preorders' or the website for the most up-to-date information. Of course, you can always contact us with any questions. Best regards, Dane PopsPortal
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Frederik Aerts
4/17/2025
Items were in perfect condition and well packaged for shipping. A nice bonus was that the more expensive ones were even in a separate protector case.
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Dawid Lyszczarz
4/17/2025
The order did not arrive complete. Update: the rest of the package arrived later. I am glad that I received it.
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David
4/17/2025
The delivery took a bit longer than expected, but it was resolved perfectly! After that, I received it very quickly and I am super happy with it.
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Laura
4/17/2025
Super service. I placed a pre-order and it arrived 3 weeks earlier, which is always nice. Beautiful items and well packaged. I'm glad I could expand my Marvel collection again.
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