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3/1/2025

My product never arrived, however, I kept receiving messages that it was on its way.

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A
3/1/2025
My product never arrived, however, I kept receiving messages that it was on its way.
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Response by PopsPortal
Dear Anat, We understand your confusion and would like to clarify this. On February 26, 2025, at 10:51, we informed you via email that the Good Luck Bear is unfortunately no longer being produced by Funko. As a result, we had to cancel your order and the full amount has been refunded to you. Since the refund has been processed, your order is now considered "completed," which may have caused some confusion. We understand that it is very disappointing when you have been waiting for an item for a while and it suddenly becomes unavailable. However, we hope you also understand that we have no control over this situation, as production is handled by Funko LLC and not by us as a retailer. We regret that this has led to a one-star review for us. We hope for your understanding and are always here to answer any further questions. If you did not receive the email or if anything is unclear, please feel free to let us know. Best regards, Dane PopsPortal
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Pascal Van de bor
3/1/2025
Fast delivery
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How would you rate PopsPortal?
Johan van der Meijden
2/28/2025
Fast delivery and my backorder arrived sooner than expected.
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Kelvin Matser
2/27/2025
Good service and fast delivery.
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Guusje Vlinder Boon
2/27/2025
Fast service, they even called me because I forgot the house number. Really great!
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Dave
2/27/2025
Neatly packaged. Even in an extra box, so that it cannot get damaged.
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