Is PopsPortal trustworthy? Reviews and trustmark

Sanne Kreijfelt
5/1/2025
Nice collection and fast delivery!
Translated with AI
Reply
Jayden Hildenberg
5/1/2025
It seems like your message is incomplete. Could you please provide the full review you would like me to translate?
Translated with AI
Reply
Response by PopsPortal
Dear Customer, Thank you for your message. We are sorry to hear that it seems like you had to wait a long time, while we fully adhered to our delivery promise. Your order was placed on Friday evening at 9:00 PM — outside of regular working hours — and we processed and shipped it first thing Monday morning. This means that the order was shipped within one working day, completely in line with the indicated delivery time. If there was anything that did not meet your expectations, we would love to hear about it — we are always open to feedback. Best regards, Dane PopsPortal
Translated with AI
How would you rate PopsPortal?
Kimm Van den berg
4/30/2025
Very helpful and what a great selection.
Translated with AI
Reply
Ed Renes
4/30/2025
We visited the store and were immediately helped in a friendly manner, receiving a clear explanation of how they operate. Because I ordered online, I was able to use the discount code and did not have to pay for shipping. I could take my time to choose and examine the ordered item. What great service from these enthusiastic sellers!
Translated with AI
Reply
Jeanet Dudok
4/30/2025
Huge selection, good service, very helpful and friendly staff. Top!
Translated with AI
Reply
Maxi Guswai
4/29/2025
Late delivery and sun-faded Funko Pop. Poor quality product and it took a very long time to arrive, 3-4 weeks.
Translated with AI
Reply
Response by PopsPortal
Dear Maxi, Your order was a back-order, with a clearly communicated delivery time of up to 3 weeks. While it ultimately took 3 to 4 weeks — a slight delay that is uncommon but occasionally happens — it still remains just outside the expected timeframe. Therefore, it’s not entirely fair to claim it “took very long” without considering this context. Additionally, you emailed us more than 8 times in a short time frame regarding a single Funko Pop, which unnecessarily overwhelmed our support team. After delivery, you mentioned that the pop appeared sun-faded. However, we had it assessed by four different team members, and none of them identified any clear visible issue. We are always happy to assist our customers, but this level of communication seems disproportionate to the situation. If online shopping causes such frustration, a visit to a physical store might be a more suitable option for you. Kind regards, Dane PopsPortal
Translated with AI

PopsPortal

Average score

Calculation of the score

External sources

Average score

Calculation of the score

External sources

Last 12 months review count

Approved

ValuedShops reviews

How would you rate PopsPortal?