Is PopsPortal trustworthy? Reviews and trustmark

Stefan De Rooij
12/15/2024
Fantastic service! Even when things don't go smoothly during production.
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Jan
12/14/2024
I placed a pre-order. I waited 7 months and received nothing. I ended up calling and got my money back. It's strange that I had to follow up myself.
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Response by PopsPortal
Dear Bens, It's unfortunate that you are disappointed. When you called, we assisted you immediately without any waiting time and discovered on the spot that the product is no longer being produced. We canceled your order and refunded your money right away. Because of your call, you received this news earlier than planned; normally, we would have informed you after our internal check following the expiration of the original ETA associated with your order. Your 1-star rating surprises us, as you did not express any criticism during our friendly conversation. We hope that you will consider our quick service and solution in your review. Best regards, Dane PopsPortal
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Pilar Alvarez
12/13/2024
Contact was very pleasant. The delivery arrived neatly. Very satisfied!!!!
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Jeroen Janssen
12/12/2024
Dwight has not arrived yet; I am still waiting for it. I have already sent an email and still have not received a response...
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Response by PopsPortal
Dear Jeroen, We informed you via email on Monday, December 2, 2024, at 10:23 about this matter. Unfortunately, the production of the Funko Pop! Movies: The Office - Dwight As Elf #905 has been halted, and the planned re-production has been canceled. As a result, we are unable to deliver this item. In that same email, we offered you the following options: Full refund: We will refund the full purchase amount of the canceled product to your account. Store credit: If you choose this option, you will receive 100% of the purchase amount, plus an additional 20% as a goodwill gesture. You can use this to select another item from our range. We regret that you rated us with 1 star, despite the fact that we informed you properly and offered suitable solutions. The decision by Funko to stop production is entirely beyond our control, but we have done our best as a third party to accommodate you. You can respond to this email with your preferred solution. Best regards, Dane
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David Artiges
12/12/2024
Fast and efficient delivery.
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Patrick van den Barg
12/12/2024
Good service
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