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Henri
10/27/2024
I am still waiting for my Funko Pop Cody Rhodes that I ordered almost a month ago as a pre-order, but this Funko Pop has been out since September 15, 2024. I also sent an email, but unfortunately, I haven't received a response yet.
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Wim S.
10/25/2024
Well-packaged delivery and the product came with a free protector case. I participated in the Halloween Grail or Fail mystery action, and in hindsight, I would have liked to order another one. I received the Funko The Nun Demonic 776; I have no idea if this is a grail or a fail, but I'm happy with it. It will look great in my budding horror Funko collection... thank you.
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Mees van Dijk
10/24/2024
Good
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Ron Van Liempt
10/24/2024
Quality delivered as promised and on time.
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Kim Martens
10/24/2024
Items delivered in good condition.
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Response by PopsPortal
Dear Kim, First of all, we would like to sincerely apologize for the inconvenience. Unfortunately, we overlooked your previous email because no subject was added. As a result, the email ended up in our spam folder among other order confirmation messages without receiving the attention it deserved. We always strive to respond to all emails promptly and properly, but in this case, a mistake was made. Unfortunately, this can happen, as errors are human. We would also like to point out that we did not receive any follow-up email or phone contact from you. Therefore, we were unaware that your question was still unresolved until we saw it in your 1-star review. We regret that this issue came to light in this manner, as we always do our utmost to keep our customers satisfied and to resolve any questions or complaints as effectively as possible. We hope you understand that this was not intentional and that we would like to work with you to find a suitable solution. Please feel free to contact us so that we can address this to your satisfaction. Once again, we apologize for the inconvenience, and we hope to rectify this soon. Best regards, Lucas PopsPortal
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Elroy Van der Woning
10/24/2024
Fast delivery and well packaged securely. Great!
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