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Tromp

10/13/2024

To summarize my problem: 1. I have been waiting since September 29 (it was supposed to be delivered on October 1). 2. This never happened, and I am still waiting almost 2 weeks later. (I have searched everywhere and bothered every neighbor while a signature was supposed to be collected.) 3. A false signature by PostNL or PopsPortal on the delivery note, without identification. I am not getting anywhere with the helpdesk of either, as they point fingers at each other as the culprit. However, I am the one suffering the consequences. (Waiting for an investigation, it has been almost 14 days.) 4. In conclusion, I have lost 120 euros on a collection that we would have liked to add to our home collection. Additional note for a case that the

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Deacon Franssen
10/18/2024
It was fast and very.
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Ernst
10/18/2024
Fast delivery, well packaged.
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How would you rate PopsPortal?
Kaat Neirynck
10/17/2024
Great!
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FunkoRob
10/16/2024
Everything in perfect condition.
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Wes
10/14/2024
Delivered the day after ordering, and the figure was in top condition; as good as new.
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Tromp
10/13/2024
To summarize my problem: 1. I have been waiting since September 29 (it was supposed to be delivered on October 1). 2. This never happened, and I am still waiting almost 2 weeks later. (I have searched everywhere and bothered every neighbor while a signature was supposed to be collected.) 3. A false signature by PostNL or PopsPortal on the delivery note, without identification. I am not getting anywhere with the helpdesk of either, as they point fingers at each other as the culprit. However, I am the one suffering the consequences. (Waiting for an investigation, it has been almost 14 days.) 4. In conclusion, I have lost 120 euros on a collection that we would have liked to add to our home collection. Additional note for a case that the
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Response by PopsPortal
Dear Tromp, Thank you for taking the time to share your experience with us. We are very sorry that your package did not arrive as planned and fully understand how frustrating this must be for you. We would like to emphasize that as a company, we have no direct influence on the delivery of the package after it has been shipped. Your order was sent out on time and carefully packaged, as you would expect from us. Unfortunately, it seems that the package has been lost with the courier service. We are aware of the situation regarding the signature and are currently working hard to resolve this together with PostNL. We have contacted both parties multiple times to investigate this issue and are still waiting for the outcome of their investigation. We understand that this is taking longer than desired, but we hope for a swift resolution. Immediately after we were made aware of the problem, we initiated an investigation and got back to you after 5 days to keep you updated on the progress. However, we can confirm that it is impossible for us as a company to have signed for the package, as the delivery was supposed to take place at your location. We regret that you have had this experience and appreciate your patience in this situation. As a company, we are doing everything we can to assist you and reach a solution, even though the problem is beyond our direct control. It is unfortunate that we have still received a 1-star rating from you, especially since we are doing our utmost to handle this properly for you. We are currently still busy with your investigation. Thank you again for your patience, and we will keep you updated on any further developments as soon as possible.
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