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D Ginkel

1/6/2024

I had to wait almost 3 months for my pre-order while it was already available for regular sale after just a month. When I finally went to inquire about it, my order was "conveniently" just on its way... so it was forgotten. Fortunately, the products are fine.

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D Ginkel
1/6/2024
I had to wait almost 3 months for my pre-order while it was already available for regular sale after just a month. When I finally went to inquire about it, my order was "conveniently" just on its way... so it was forgotten. Fortunately, the products are fine.
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Response by PopsPortal
Dear Donya, Thank you for your response, and I'm sorry to hear that your experience did not meet your expectations. I understand your concerns and would like to provide more insight. It is impossible that the package was only sent after our correspondence with you because we "forgot" about it. In fact, we shipped it the same day at 08:21 AM, including a tracking confirmation, while our contact with you was only at 16:34. Although this may seem coincidental, it was certainly not because we forgot :) Regarding the delay of the pre-order, I sincerely apologize for the inconvenience. Your pre-order was one of the last for this item, which meant you were in line longer due to high demand. The Kuromi Lolita #73 figure turned out to be difficult to obtain, and during the first delivery, we did not receive enough pieces to fulfill all pre-orders on time. This caused the delay, while the other items in the order were reserved all along. As for your comment about availability for regular sale, it is not true that the Kuromi Lolita #73 figure was available at that time. Many other items were indeed available, but given that this was a large order, we must wait until ALL items are available for shipping. The Kuromi Lolita #73 took longer to arrive, which caused the delay. I would also like to emphasize that you received free protector cases from us with your order. We do our utmost to provide excellent service, and I hope you understand that we face challenges with the delivery and production of Funko. If you have any further questions or if there is anything we can assist you with, we are always here for you. Best regards, Dane - Duo Commerce
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Thomas
1/5/2024
Beautiful prices and super service.
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Patricia van Kolck
1/5/2024
Fast delivery, well packaged and sent with care.
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Nicole
1/5/2024
I'm glad that I finally found a shop that doesn't make you wait for years on pre-orders! They completely adhered to the indicated release months! The pops were also well packaged.
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Ming Yiem Man
1/5/2024
Super fast delivery and beautifully packaged, top company.
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Kyra Cocquyt
1/5/2024
Jinx Funko arrived in perfect condition.
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