Is PopsPortal trustworthy? Reviews and trustmark

Jesse

4/14/2024

My order has not been delivered, they are not reachable by phone, and unfortunately, there has been no response via the contact form either. I am very disappointed in Duo Commerce; this will be the last time I order here.

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Joy van Ark
4/15/2024
I bought 2 VHS covers that I had been looking for for quite a while, and at a great price. The next day they arrived, nicely packaged, so it was absolutely fantastic!
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P.A. Bouman
4/15/2024
Good and fast!
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How would you rate PopsPortal?
Dani
4/14/2024
Very fast service. Well packaged.
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Chantal
4/14/2024
Neatly delivered, fast and clear communication. Whether it's a back order, pre-order, or regular order, if there's an issue, you can always email them and they will respond politely.
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Jesse
4/14/2024
My order has not been delivered, they are not reachable by phone, and unfortunately, there has been no response via the contact form either. I am very disappointed in Duo Commerce; this will be the last time I order here.
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Response by PopsPortal
Dear Jesse, Thank you for your message, and we sincerely apologize for the inconvenience you have experienced. We understand that this is frustrating for you, and we would like to provide an explanation for the delay in the shipping of your order. Upon investigation, it appears that your order was delayed due to a boxcondition 7.5/10 item with an unknown EAN code. We have resolved the issue, and your order will be shipped today. As a token of our appreciation for your patience and understanding, we are adding a little extra to your order. You sent us an email on Friday, and since today is only the first business day after your email, we have not been able to respond yet. We understand that any delay is inconvenient, but it is important to emphasize that the delay is relatively minor and due to a rare system glitch that typically does not occur. We take every call seriously and strive to be helpful during our business hours. It is possible that we missed your call because we were already assisting another customer or because you called after 5:00 PM, when our phone line is closed. Normally, we are easily reachable. We hope that you appreciate our efforts and consider adjusting your review. If you have any further questions or comments, please do not hesitate to contact us. We are always here to help. Best regards,
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Howard Van Tartwijk
4/13/2024
Quickly shipped and well packaged.
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