Is PopsPortal trustworthy? Reviews and trustmark

Kyan Hendriks

5/6/2023

The damaged Funko figures were not as shown in the photos and belonged in the trash rather than being sold.

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van Herk
5/13/2023
Perfect service, well packaged, and shipped very quickly. Definitely a recommendation!
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Sonny
5/12/2023
Fast delivery. Products neatly packaged.
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Imke
5/8/2023
Delivered quickly in perfect condition.
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Kyan Hendriks
5/6/2023
The damaged Funko figures were not as shown in the photos and belonged in the trash rather than being sold.
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Response by PopsPortal
Dear Kyan, It's unfortunate that you experienced this. With our "Damaged Boxes" assortment (boxes with damage, which is what you ordered), it is of course logical that you receive Funko Pops that are damaged. There is a discount of no less than 40 to 70% on the products, so it is not surprising that the pops are not in mint condition; after all, you are paying according to value. We have several disclaimers: - For a large portion of the products, it is included in the description. - At the top of the page, there is a very clear explanation of what kind of damage you can expect. - The theme under which it falls is also reflected on the product itself. - A clear red icon with "Box Damage" is displayed for each product while navigating. This concept is great for out-of-the-box collectors; we do not recommend it for in-box collectors to avoid disappointments. Exchanges are also not allowed on our box damage assortment to keep it fair for everyone; this is also clearly stated in capital letters and bold text in the disclaimer at the top of the page. Best regards, Dane - Duo Commerce
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Ahmed Muhsin
5/1/2023
Good service
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Jelle Adyns
5/1/2023
I made a mistake with my order, and when I called, it was resolved in just 10 minutes. Fantastic service. You also get what you expect, and everything is available at a very good price.
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