Is PopsPortal trustworthy? Reviews and trustmark

Michael Schneider
1/14/2026
The delivery was probably mislabeled and got lost in the mail, but it eventually arrived without any issues after a week.
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Response by PopsPortal
Thank you for sharing your experience, Michael. We're sorry to hear about the mix-up with the shipment, but we're glad it still arrived safely in the end. We appreciate your patience and trust, and we hope your next order will be a smooth one from start to finish. Team PopsPortal
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R v H
1/14/2026
Nicely packaged, quick response via email after a question about delivery. All in all, a very good experience.
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Response by PopsPortal
Thank you for your response! It's great to hear that everything was nicely packaged and that you received a quick answer to your question. We are glad that you had a good experience and we look forward to seeing you again with your next order. Team PopsPortal
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Petra
1/13/2026
Service is good, although my last order
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Response by PopsPortal
Dear Petra, Thank you for your honest and wonderful review! We will certainly take your feedback into account. We are sorry that your last order took so long. This should not have happened and unfortunately slipped our attention. Normally, this rarely occurs, but in your case, it unfortunately went wrong. Thank you for still rating us positively despite the inconvenience of the delay. We appreciate your trust and hope to assist you again soon! Best regards, Dane PopsPortal
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Pascal
1/13/2026
I placed a pre-order a long time ago. They kept me informed and delivered it to my home within the specified time. Just as it should be. Nice, reliable, and clear. Highly recommended!
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Response by PopsPortal
Thank you, Pascal! It's great to hear that your pre-order went so smoothly and that everything went as expected. We're glad you find us reliable and easy to navigate. We look forward to seeing you again! Team PopsPortal
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Gitte De Swert
1/13/2026
I ordered back-ordered items, so I expected completely new figures in perfect condition. Unfortunately, several boxes had scratches, and one had multiple tears, scratches, and dents. Additionally, I did not receive any confirmation of the order, so after a while, I emailed them and did receive an immediate response.
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Response by PopsPortal
Dear Gitte, Thank you for your review and for sharing your experience. We are sorry to hear that some Funko boxes arrived damaged. This is certainly not our intention, especially not with a back-order that does not specify box condition, where you would expect the items to be delivered in good condition. Please feel free to send the photos to info@popsportal.nl. As soon as we receive them, we will gladly look into this with you and see if we can offer a suitable solution. Once again, we apologize for the inconvenience. We would like to resolve this properly with you! Best regards, PopsPortal
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Mariska de Vries
1/12/2026Verified Under investigation
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