PopsPortal

| total 1,912 reviews |

647 reviews last 12 months

Approved

Member of ValuedShops since 2021

Regular monitoring
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Christina Traeger
1/17/2026
The Pops were even shipped in a protector and were very securely packaged. Would love to do it again, thank you very much!
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Response by PopsPortal
Thank you for your feedback, Christina! It's great to hear that everything arrived safely and well protected. We really appreciate your trust and would be happy to welcome you back anytime.
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Taruta
1/17/2026
Good service, fast shipping even to Germany, always without problems.
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Response by PopsPortal
Thank you for your great review! We’re glad to hear everything went smoothly and that shipping to Germany was fast and trouble-free. Thanks for choosing us, and we hope to see you again soon. Team PopsPortal
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Dm Wolf
1/15/2026
The services leave much to be desired in their broad sense. Arrogance at its peak.
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Response by PopsPortal
Dear Menno, When placing a pre-order, you explicitly agree to our pre-order terms and conditions. You must check a box to do this; otherwise, you cannot complete your purchase. We do this to avoid confusion. Our terms clearly state that: - Delivery dates (ETAs) are indicative and may change due to the manufacturer. - Cancellation of a pre-order results in a store credit, not a refund (because we have unnecessarily ordered the item specifically for you as a customer). It is incorrect to say that we approach customers arrogantly. What we do indicate, and what we have also done with you, is that based on previous negative experiences with pre-orders, it may sometimes be wiser to wait until an item is actually in stock. That is not arrogance, but honest and transparent advice. Regarding communication: with thousands of active pre-orders, it is not realistic to personally email every customer about every change. Therefore, we continuously keep ETAs updated in the user account and on the product pages. As soon as we receive concrete new information from the supplier, we adjust this immediately. Finally: There was no issue of "not delivering" items, but rather a change in the ETA schedule from Funko (beyond our control). We are always open to reasonable questions and are happy to help, but we also expect that terms and explanations accepted in advance are not later labeled as "worthless." Team PopsPortal
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R v H
1/14/2026
Nicely packaged, quick response via email after a question about delivery. All in all, a very good experience.
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Response by PopsPortal
Thank you for your response! It's great to hear that everything was nicely packaged and that you received a quick answer to your question. We are glad that you had a good experience and we look forward to seeing you again with your next order. Team PopsPortal
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Michael Schneider
1/14/2026
The delivery was probably mislabeled and got lost in the mail, but it eventually arrived without any issues after a week.
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Response by PopsPortal
Thank you for sharing your experience, Michael. We're sorry to hear about the mix-up with the shipment, but we're glad it still arrived safely in the end. We appreciate your patience and trust, and we hope your next order will be a smooth one from start to finish. Team PopsPortal
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Gitte De Swert
1/13/2026
I ordered back-ordered items, so I expected completely new figures in perfect condition. Unfortunately, several boxes had scratches, and one had multiple tears, scratches, and dents. Additionally, I did not receive any confirmation of the order, so after a while, I emailed them and did receive an immediate response.
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Response by PopsPortal
Dear Gitte, Thank you for your review and for sharing your experience. We are sorry to hear that some Funko boxes arrived damaged. This is certainly not our intention, especially not with a back-order that does not specify box condition, where you would expect the items to be delivered in good condition. Please feel free to send the photos to info@popsportal.nl. As soon as we receive them, we will gladly look into this with you and see if we can offer a suitable solution. Once again, we apologize for the inconvenience. We would like to resolve this properly with you! Best regards, PopsPortal
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Approved

Member of ValuedShops since 2021

Regular monitoring
Clear conditions
Complaint management
Real entrepreneur

Contact info

Address: PopsPortal
Jac. P. Thijsseweg 11
2408ER Alphen aan den Rijn NL
Email
Phone: +31172255077
Website: popsportal.nl
CoC: 99432250
VAT: NL005387527B11

PopsPortal

We are Mike and Dane, brothers and collectors. What started as a hobby has now become Europe’s largest Funko Pop shop, with vaulted Pops, US exclusives, and unique releases. We offer fast delivery, fair prices, and service the way we would want it ourselves. Welcome to our Pop community!

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4.7

Trustpilot
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3.2

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