Regelmatige monitoringEksteen de Waal
I ordered two duvet covers 30/4. An email was received stating both had been delivered on 1/5 (birthday gift), but we only received one. Waited several days and went to all the neighbours multiple times to see if they had received it. Unable to reach Dekbedovertrek by phone, I left a 1-star review and tried a contact form on 7/5. On 8/5, I got an email offering me an alternative, as apparently it was not in stock, but it was "delivered?" Anyway, it has been resolved with the undelivered item money returned. 14/05 I was called to change the review as it has now been resolved. Herewith.