Medicooler

Ik had de mediacooler gekocht om mee te nemen op roadtrip door Engeland en Schotland. Jammer genoeg kon hij zijn temperatuur niet behouden door de hoge temperatuur buiten en daardoor dus ook niet in mijn auto. Ik had nochtans een extra draagtas en extra lader gekocht. Ook vond ik het zeer jammer dat ik de temperatuur niet kon aflezen van de app wanneer ik niet in de buurt van mijn auto was. Jammer, echt jammer want het was geen goedkope aankoop.

I am very satisfied with customer service which is truly outstanding. When I informed the company that my delivery had been delayed, I received a response immediately. They investigated the shipment themselves, kept me informed about its status, identified where the delay had occurred, and communicated with the carrier on my behalf. They also offered several fair solutions and even provided helpful advice on how to transport my medication safely while I was waiting for the cooler. Throughout the entire process, I felt that they genuinely cared about resolving the issue.

Een goede aankoop, zeer tevreden!

Grootste minpunt is dat de icepacks de verpakking aan de buitenkant nat maken. Heb bovendien grote twijfel of de 2 icepacks in deze verpakking de medicatie daadwerkelijk 24uur koud houden.

I needed a cooler to take my injectors with me on holidays. The cooler worked well for me. I have to say that there is a bit of a learning curve with the charging of the battery and keeping it sustained over a trip with stopovers. I am sure I will get the hang of it by the next trip (the second travel day worked much better already with battery control). It was definitely user error and not the device. I am very grateful for this cooler!

mooi compact om de medicatie in mee te nemen.