Is Valking Beddengoed betrouwbaar? Reviews en keurmerk

Iryna

24-12-2025

"I sell synthetic products and make returns as difficult as possible" - that would be a far more honest slogan for the seller, Valking Beddengoed. ⚠️ Product photos show a voluminous, fluffy duvet, but in practice the actual product lacks the volume and loft and appears noticeably flat. ⚠️ The cover fabric is described as "micropercal" - a term that does not clearly communicate that the material is 100% synthetic polyester. ⚠️ Return costs amount to almost 17% of the product price. ⚠️ No return label is included, and all return logistics and costs are shifted to the customer.

Thery Wijnberg
28-12-2025
Bestelling nog niet ontvangen
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Antwoord van Valking Beddengoed
Dank voor uw review. Uw bestelling is op 23 december geplaatst én dezelfde dag verzonden met DPD. Door de kerstdagen en het weekend daartussen heeft de levering iets langer geduurd, maar deze is maandag 29 december netjes geleverd. Dank voor uw geduld en we hopen dat u veel plezier heeft van uw bestelling. 💚
Tineke Decaluwe
27-12-2025
Snelle service en mooi, zacht materiaal.
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Antwoord van Valking Beddengoed
Wat fijn om te horen! 😊 Dankjewel voor je review — mooi dat je zo tevreden bent over de snelle service en het zachte materiaal. 💚
Hoe zou je Valking Beddengoed beoordelen?
Sija van Verseveld
25-12-2025
levering was niet zo snel
Reageer
Antwoord van Valking Beddengoed
Dankjewel voor je review. Je bestelling is binnen **twee werkdagen verzonden**, maar helaas heeft **DPD er wat langer over gedaan**. Onze excuses voor het ongemak en bedankt voor je geduld. 💚
Willem
24-12-2025
Geweldig geholpen. Bestelling netjes geleverd.
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Antwoord van Valking Beddengoed
Wat fijn om te horen! 😊 Geweldig dat je zo tevreden bent over de service en dat de bestelling netjes is geleverd. 💚
Iryna
24-12-2025
"I sell synthetic products and make returns as difficult as possible" - that would be a far more honest slogan for the seller, Valking Beddengoed. ⚠️ Product photos show a voluminous, fluffy duvet, but in practice the actual product lacks the volume and loft and appears noticeably flat. ⚠️ The cover fabric is described as "micropercal" - a term that does not clearly communicate that the material is 100% synthetic polyester. ⚠️ Return costs amount to almost 17% of the product price. ⚠️ No return label is included, and all return logistics and costs are shifted to the customer.
Reageer
Antwoord van Valking Beddengoed
Dear Iryna, We regret to see that you have chosen to portray our company in a negative light with a 1-star review on Trustpilot, WebwinkelKeur and Google, especially since we believe the review to be unjustified. We would like to clarify a number of points: Product photos Our product photos are partly our own and partly AI-generated, as is common practice among many manufacturers today. Unfortunately, it is never possible to accurately convey online how a product actually feels or looks. That is why we always advise customers who want certainty about the product to view it in the shop first. Material – micropercale The term “micropercale” may be unfamiliar to some customers. This product is made entirely of polyester, as clearly stated in the product description and in the product specifications of the duvet. Customers could have asked about this; we would have been happy to explain it in detail. Return costs Our return costs are at the customer's expense, as clearly stated in our return policy. We offer a return label for €7.95, as this is the actual shipping cost. You have chosen to arrange a label yourself through another courier, which is of course your prerogative. The aforementioned ‘17% return costs’ is a skewed picture, as this percentage depends on the product price and, with a label costing £7.95 for a small order, can even be much higher. We would also like to emphasise that we cannot recover the original shipping costs to the customer. Second chance for the product We hope to be able to sell the returned product as a second chance item, which is sustainable and better for the environment. In the event of a return, we as the seller are always the loser, not the customer. In short, we advise you to read the product information and shipping conditions carefully before placing an order. We understand that this may not correspond with previous experiences with other manufacturers, but we act transparently and in accordance with our terms and conditions. Kind regards, Steven Valking Beddengoed
Toon Kuunders
24-12-2025
ja zeker
Reageer
Antwoord van Valking Beddengoed
Bedankt voor de review Toon!

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