Is Premium-Hookahs betrouwbaar? Reviews en keurmerk

Roos

25-4-2020

This company is the worst. They made a lot of mistakes. I ordered a shisha and they delivered the wrong product at the wrong address. The customer service doesn’t want to help me and they ignore my emails. I would NOT recommend ordering something at this company. It is a waste of your money and time. So disappointed.

Roos
25-4-2020
This company is the worst. They made a lot of mistakes. I ordered a shisha and they delivered the wrong product at the wrong address. The customer service doesn’t want to help me and they ignore my emails. I would NOT recommend ordering something at this company. It is a waste of your money and time. So disappointed.
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Antwoord van Premium-Hookahs
First of all sad to hear that you have such an expierence. We dived into this case and can say that we did absolutely everything to satisfy the customer, and it did not work. We saw that you ordered from us and we directly shipped it to you by postNL. The best post packing agency in our country. They work always with the same standards which is known in our country for years and works like this: You will receive a tracking code with the time of delivery. If the customer is not home, they will post a card into your mailbox to ask you to pick the goods up at their postNL location in the closest area. Unfortunatelly you was not at home at this moment. You claimed from us that we should bring it to your door and you asked us to get the shipping costs of 3,95 back. In the first case this is not our policy because we fulfilled all the agreements and we are not responsible for not taking in acceptance of the delivery. After multiple requests from your side we added 10 euro of compensation to your customer account. Also we offered you to send back all the goods so we can credit all the amount including the shipping for returning and going from us, but you did not accept this either. More then this services we cannot offer, and hopefully you can understand that this delivery proces of postNL is a normal and standard proces in which we cannot act different. Still we tried to do our best to keep you satisfied, but unfortunately it did not succeed. We hope that you at least enjoy our products!
J De Koning
18-4-2020
Geweldig shop
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Hoe zou je Premium-Hookahs beoordelen?
Paul Evers
15-4-2020
Snelle service
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Fatih Ates
10-4-2020
Geweldig service
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Kim Vrijkorte
7-4-2020
Snel geleverd, veel keus
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Hazar Can
7-4-2020
Snelle reactie, veel keus,
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