Is Onlineaquariumspullen betrouwbaar? Reviews en keurmerk

eric van elk
7-8-2023
Snel en correct
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Brigitte Laceur
6-8-2023
Ben super tevreden over de service 👌👌
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Hoe zou je Onlineaquariumspullen beoordelen?
Dick Loel
6-8-2023
Prima!
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roger gielis
6-8-2023
Was een dag te vroeg,wat als ik levering was dag te vroeg wat als ikniet thuis was? verder alles ok
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Katja Seifert
6-8-2023
Paket wurde nicht geliefert,trotz Lieferbestätigung von DPD. Beschwerde bei DPD hat bisher kein Erfolg gebracht. Vor einer Woche telefonisch bei DPD beschwert.
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Antwoord van Onlineaquariumspullen
Hello Katja, Thanks for the order and review with feedback. You did purchase an product with us on the 26th of July, which has been delivered according to DPD on the 29th of July to the given address. You write you make complains with DPD, but you gave ''leaving behind at property'' permission for the shipment. This means DPD can leave the package at your door when you are not at home. Also, when signing this you give away all right on making a claim when the package disappears, DPD notify this clearly in the statement. When they leave it unattended is can get stolen for example, but the risk is for the receiver when you signed for this option. I am sorry you did not get your package, but I am sad you did not notify us before leaving a review. We where unaware of the situation so we could not offer any from of help to resolve the situation or help by contacting DPD on your behalf. I am sad the conclusion was made without giving us a change to help. Also, your review is more DPD related then a review for our shop. You leave a review for DPD here; https://nl.trustpilot.com/review/www.dpd.com. I am sorry about your situation, but please never pick the option of leaving it behind again. With this agreement between you and DPD (we have nothing to do with this), you also sign away your right to any compensation in cases of lost goods. With kind regards, Mark Steenbergen
Rui Jorge Sampaio
5-8-2023
The color of the product does not match the advertised, the advertised color is a very light brown color, the one sent to me has a STRONG brown color, with green spots.
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Antwoord van Onlineaquariumspullen
Hello Rui Jorge Sampaio, Thanks for your order and review with feedback. I am sorry the color of the decorations appears to be different then the product picture on the website. We get this product from our supplier in closed boxes so we can't check every single thing before sending out. I was not aware of this situation until this review so I was not in a position to offer a solution. If you where to contact us through an email or any other way I would be more then happy to resolve the situation for you. That way we could make the whole experience a positive one and the review would not be necessary. However, if you do not contact us we can't help you. I am sad you did not give us the chance to help you out before posting an immediate review. Besides this, we would still like to resolve the situation for you! If you want an solution please contact us; onlineaquariumspullen@gmail.com so we have a change of solving this with you. With kind regards, Mark Steenbergen

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