Reclycar de Boer

Product purchased via the website. Delivered quickly. When installing, it turned out that the product was defective. Returned it. Due to cosmetic damage from the installation, the warranty was voided, which meant we did not receive a refund or a replacement product.

After an email from me with a question, I received a polite call back and the next day the parts were at home.

The order, payment, and shipping are all fine. Unfortunately, the return policy and especially the contact (via email) are poor. I ordered a part on November 21 and returned it within a week. I used my right of withdrawal via email, which states that the total invoice amount must be refunded, including the seller's shipping costs. The level of communication from the staff is low (brief, without explanation). I can still file a dispute to try to get the shipping costs refunded.

Good communication, clear product description with image, excellent price-quality ratio, easy payment options, and super fast delivery. Top!!!

My experience with the company de Boer is good. When PostNL left my package at the wrong address, just anywhere on their property against a shed, and the driver apparently signed for it himself, the company de Boer made a proper effort to find out where the driver had left our package. They were unable to locate it, but at least the company de Boer tried. I am less pleased with PostNL.

Fast delivery, excellent communication!