Reclycar de Boer

Fast and great!

Ordered a rear light, excellent handling. Two days later it arrived in perfect condition. Top!

I received an offer through the parts line, and I had clearly indicated what I needed and from which brand. Emails were handled quickly (within an hour), the invoice was neatly prepared, I paid, and I received the product. Up to this point, everything went well, and I had no complaints, until I opened the box and found the wrong part inside. I sent an email requesting the correct part, and I returned the parts via registered mail. I received a response stating: "Not seen, we do not have these parts, and you will get your money back." That's nice (not!), I had explicitly stated in advance which brand and type I needed, and they just sent a completely different model and brand. A week later, I finally received a credit note in my inbox with the same part, but suddenly it turns out to be worth less and without reimbursement of the paid shipping costs (not counting my expenses for registered shipping)?!! So I thought I would call, and I got a vague story about them being understaffed and that a mistake was made. He didn't agree with the shipping costs and said he would look into it. Fine, but I am not going to pay for the negligence of your staff! Another week later, I sent another email asking whether I should keep chasing this or if some initiative would finally be taken because I am still waiting for my money. Two days later, I received an email saying the money should already be in my account. NOT TRUE!! I sent another email indicating that this is not the case, and I am done with this; I am still waiting for a response!! What a terrible company! If I did this to my customers, I would have gone under already. Truly, it's beyond words; I advise everyone not to order anything here.

The most disorganized company I have ever experienced. Appointments are absolutely not honored. After 2 weeks, I am still waiting for my parts, which should have been at my door within a few days. Calling is also pointless because the administrative person (in this case, Simon) says it will be taken care of and that they will call back. They have said this 6 times in total, and not once have they called back. I feel like I am being scammed in this situation. So based on my experience, I advise everyone to stay away from Reclycar de Boer. I really hope something is done about this because it is unpleasant for everyone.

Fast delivery and everything was delivered complete. I am very satisfied.

Correct handling. A quick phone call to make sure it was the right part. Two days later, it was at home.