Is Tuinmeubelwereld.nl betrouwbaar? Reviews en keurmerk

Guido Maedje

31-5-2022

The delivering of the furniture was simply disastrous. As we only live in Alkmaar once in a while we had communicated from the beginning on that we had to set a definite and reliable delivery date, which was 27/5. After we had received an email from your company in the end of April that the furniture ordered had been delivered your store and was ready to be delivered to us on 27/5 as mutually set we were irritated by your email from 23/5 that then all of a sudden the furniture was all of a sudden stuck in a container on the way to you? That was clearly not in line with your first message. Luckily you then found the furniture in your warehouse ... The delivery was announced for 27/5 between exactly 13:11 and 16:47 hours, so we stayed at home - but no delivery that day! In the evening we received an email from the transportation company that the delivery had to be postponed but would take place the next day, Saturday 28/5 between 9 and 21 hours. We were at home almost all day - but again no delivery whatsoever, no further information! Then we had to leave back to Germany on Sunday 29/5, only to receive an email in the evening that the delivery now would be on Monday 30/5. Luckily we have friendly neighbours in Alkmaar who somehow helped to solve the problem. All in all, disappointing and unreliable experience with a completely unprofessional delivery. If the furniture delivered meets our expectations is something we cannot say before the end of July as we only then will be back in Alkmaar. Nonetheless, in the process of ordering the furniture the staff we talked to at Tuinmeubelen was very friendly and helpful.

Bert
31-5-2022
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Dirk Lubbers
31-5-2022
Product is helemaal prima, echter de bezorging zeer slecht. Afspraken worden niet nagekomen, geen enkele berichtgeving over vertragingen, geen track&trace code. Komen zomaar ineens opdagen zonder afspraak.
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Antwoord van Tuinmeubelwereld.nl
Goedemiddag Dirk, Bedankt voor je review! Wij vinden het erg belangrijk om feedback te ontvangen op hetgeen we doen en we waarderen het als klanten hiervoor de tijd nemen. Uiteraard willen we iedereen dusdanig goed helpen dat ze onze service 5 sterren waard vinden. Ik zag dat je ons een review hebt gegeven van 2 sterren. Nu hebben wij via de mail ook al contact gehad en begrijp ik dat het contact met onze transporteur niet zo is gegaan als dat je normaliter mag verwachten. We zijn blij om te lezen dat de geleverde tafel wel naar wens is. Graag wilde ik je vragen of we je verder nog ergens mee kunnen helpen? Met vriendelijke groet, Sigrid - Budget Tuinmeubelen
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Guido Maedje
31-5-2022
The delivering of the furniture was simply disastrous. As we only live in Alkmaar once in a while we had communicated from the beginning on that we had to set a definite and reliable delivery date, which was 27/5. After we had received an email from your company in the end of April that the furniture ordered had been delivered your store and was ready to be delivered to us on 27/5 as mutually set we were irritated by your email from 23/5 that then all of a sudden the furniture was all of a sudden stuck in a container on the way to you? That was clearly not in line with your first message. Luckily you then found the furniture in your warehouse ... The delivery was announced for 27/5 between exactly 13:11 and 16:47 hours, so we stayed at home - but no delivery that day! In the evening we received an email from the transportation company that the delivery had to be postponed but would take place the next day, Saturday 28/5 between 9 and 21 hours. We were at home almost all day - but again no delivery whatsoever, no further information! Then we had to leave back to Germany on Sunday 29/5, only to receive an email in the evening that the delivery now would be on Monday 30/5. Luckily we have friendly neighbours in Alkmaar who somehow helped to solve the problem. All in all, disappointing and unreliable experience with a completely unprofessional delivery. If the furniture delivered meets our expectations is something we cannot say before the end of July as we only then will be back in Alkmaar. Nonetheless, in the process of ordering the furniture the staff we talked to at Tuinmeubelen was very friendly and helpful.
Reageer
Antwoord van Tuinmeubelwereld.nl
Dear Guido, Thank you for your message. It is unfortunate to read that the communication about the delivery was not as good as it should have been. We see that you have been promised one thing and then something different was done. This must have been very frustrating. We value our costumers and want to deliver the best experience to them as much as we can. We do work with an external carrier. We try our very best to make sure they do as they promise to our customers. Which, in your case, we made it clear to them that they should act as they say. Unfortunately, this is also something outside our reach at times. We want to ask you if there is anything we can do for you to make your experience as a customer better, because this is very important for us. Kindly awaiting your response. Kind regards, Joanne - Budget Tuinmeubelen
John
31-5-2022
Zo snel geleverd!
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Tobias Zwijnenburg
31-5-2022
Goede service, vanwege langere verzendtijd, kon ik gemakkelijk annuleren. Een eerdere bestelling was spoedig en op een makkelijke manier ontvangen. Kortom: goede service
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M.A.C. Opdam
30-5-2022
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