Is Telescoop.nl betrouwbaar? Reviews en keurmerk

René Petersen

18-3-2026

They advertised 2 weeks until delivery, but more than a month passed and they still couldn't provide a delivery date. I cancelled my order expecting them to refund the shipping cost of the Barlow lens I'm now stuck with, but they refused. Expecting the customer to absorb the cost of a delay caused by their logistics failures is unreasonable. I won't be returning as a customer. Poor communication, and no accountability when things go wrong. I won't be ordering again.

René Petersen
18-3-2026
They advertised 2 weeks until delivery, but more than a month passed and they still couldn't provide a delivery date. I cancelled my order expecting them to refund the shipping cost of the Barlow lens I'm now stuck with, but they refused. Expecting the customer to absorb the cost of a delay caused by their logistics failures is unreasonable. I won't be returning as a customer. Poor communication, and no accountability when things go wrong. I won't be ordering again.
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Antwoord van Telescoop.nl
We sincerely regret the disappointing experience you had with order. We strive for the prompt delivery advertised and fully understand your frustration when the expected two-week window was significantly missed and we could not provide a new delivery date. We want to clarify that the extended delay was regrettably caused by an unforeseen issue with the supplier of the telescope, which was unfortunately outside of our direct control. We acknowledge that our follow-up communication regarding this delay was insufficient and led to a poor customer experience, for which we sincerely apologize. Following your decision to cancel the main telescope, we processed a full refund for the telescope portion of your order on April 8, 2026. Regarding the shipping cost for the Barlow lens, which you received, we maintained this fee as it covered the cost of shipping the item that was successfully delivered to your address. As the delay was due to external supplier issues and you chose to cancel the main item, we are unable to absorb the shipping cost for the delivered item. We are taking your feedback regarding communication and accountability seriously and are reviewing our procedures to ensure we provide immediate and accurate updates on supplier-caused delays. We wish you the best.
Grandine Reanto
16-3-2026
All goods. Ship very fast. Good package. Good items. Thank you
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Hoe zou je Telescoop.nl beoordelen?
Paul van Lankveld
14-3-2026
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Leon Koning
14-3-2026
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Natasja van Roekel
12-3-2026
Goede levering,netjes ingepakt.
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tijmen brans
10-3-2026
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