Groenovatie®

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My order of 3 different products was not professionally handled: 31 Aug.: Order was placed and automatic answers were sent as "order received" and "order in handling"; 5 Sep.: As no more order status was received, an inquiry was sent to Groenovatie; 6 Sep.: Customer service replied that one product was no longer deliverable; 6 Sep.: Asked to send an alternative product which was in the catalogue; 9 Sep.: Customer service replied that the alternative product was also not available; 9 Sep.: Asked to send the remaining 2 ordered products; 11 Sep.: Customer service replied that a further product of the 2 ordered ones was no longer in stock; 11 Sep.: Asked to send the only product available of the three as soon as possible; 11 Sep.: Confirmation of dispatch received. When the order was placed, the online catalogue indicated all three products to be in stock. Groenovatie does not seem to have the actual product stock status in their system. Furthermore, no functioning order status tracking system seems to exist. Only when a customer send an inquiry, out-of-stock products get discovered. I lost a lot of time discussing with the customer service and received only one of three products which I ordered. Groenovatie needs to have a complete overhaul of its order processing/handling system.

Snelle levering goede service en snelle terug betaling na retour