Is Dutch-Smart betrouwbaar? Reviews en keurmerk

Artem

20-3-2023

I will never buy anything from this store. They sent me the wrong instructions which ruined my mushroom grow box. The customer service was terrible as they did not assist me in resolving the issue. Additionally, my order was delayed for three days. I strongly advise against shopping here. Think twice before making a purchase from this shop.

Dick Megelink
25-3-2023
Prima product en snelle levering
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Rudi Mulder
25-3-2023
Snelle levering ( ondanks postnl perikelen)en netjes verpakt. Goede communicatie
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Hoe zou je Dutch-Smart beoordelen?
Desiree Smits-Romijn
23-3-2023
Bestelling is snel bezorgd.
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Artem
20-3-2023
I will never buy anything from this store. They sent me the wrong instructions which ruined my mushroom grow box. The customer service was terrible as they did not assist me in resolving the issue. Additionally, my order was delayed for three days. I strongly advise against shopping here. Think twice before making a purchase from this shop.
Reageer
Antwoord van Dutch-Smart
Hello Artem, Our team always makes sure to add the correct instructions inside the box. We would never add any other instructions other then the ones that you need for your specific growkit. We have checked the e-mail conversations you have had in February with our customer service, and you were not happy with the instructions, but were given the correct ones. When asked for a picture of the failed box you were unable to provide the picture. This makes it hard for us to assess the situation regarding the box. As a supplier of these boxes for over 10 years we stand behind our instructions and are always happy to help out our customers when they experience any issues with their product. But as we are a online shop picture proof is what we need to be able to help you out. It's like going to a store with a sweater that was not good but not bringing the sweater. I really do hope you understand and that you have a good rest of your day. Team Dutch Smart
Arnout Groen
20-3-2023
Goede prijs. Vlotte verzending
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Wilco De Man
18-3-2023
Goede service. E
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